Because design is love.

Title: Privacy Policy

1. Company information

• Legal name: STEP-ONE Co., Ltd.

• Address: 1F A.i.Nihonbashi, 30-1 Nihonbashi Hakozakicho, Chuo-ku, Tokyo

• Representative: Hajime Kakihana

1. How we collect personal information

• When users register, we collect personally identifiable information such as name, date of birth, address, phone number, email address, and credit card number.

• When submitting inquiry forms or comments, we collect name, phone number, and email address.

• We collect information when exchanging business cards at exhibitions, meetings, or events, or by entering information into forms.

1. Purposes of use of personal information (1) Personal information of customers

• We will explicitly state the purposes of use and use within those purposes.

1. To provide customers with product information (including catalogs), services, or plans

2. To supply and install products (including components) at customers’ residences or buildings

3. To perform product after-sales service and maintenance

4. To conduct surveys related to product/service usage and customer satisfaction for product/service improvement

5. To provide regular information via e-newsletters, booklets, direct mail, etc.

6. To contact customers in emergencies

7. To send prizes for various campaigns

8. To confirm or guide users when using various forums

9. To respond to questions, opinions, and requests from customers

10. To verify with patent attorneys or others upon requests for patent filings or investigations

Regarding inquiries by phone to our company

• When you speak with us by phone, we may record the discussion. The recorded content will be used to respond accurately to your consultation and to improve our telephone support.

Regarding personal information collected before April 1, 2005

• Personal information collected before the enforcement of the Personal Information Protection Act may be handled within the above purposes. If you do not agree with the purposes, please contact "8. Inquiries" below.

1. Measures to securely manage personal data We strive to keep personal information accurate and up to date, and educate all employees and officers to protect against unauthorized access, alteration, leakage, loss, and damage. We also establish personal information protection regulations and conduct periodic on-site checks.

2. Joint use of personal data We will not provide personal information to third parties without consent except in the following cases:

• Applications and survey information to cooperating firms such as patent attorneys for patent filings or investigations

• Information required for product manufacturing, delivery, and other tasks

1. Provision of personal data to third parties We will not provide personal data to third parties without consent except in the following cases:

• When required by law

• When it is necessary to protect a person’s life, body, or property and obtaining consent is difficult

• When it is particularly necessary to improve public health or promote the healthy development of children and obtaining consent is difficult

• When cooperating with national or local government agencies or their contractors to perform legal duties, and providing consent could impede the performance of those duties

• We notify or publish the items below in advance to the individual and have filed with the Personal Information Protection Commission

  • The purpose of providing to third parties

  • The items of personal data to be provided to third parties

  • The method of providing to third parties

  • The method to suspend provision to third parties upon request by the data subject

  • How to respond to requests from data subjects

1. Handling of anonymized processed information

• When creating anonymized data, we will:

  • Process data in accordance with applicable standards

  • Implement appropriate security measures as required by law

  • Disclose the items of personal information contained in anonymized data

  • Ensure the anonymized data cannot be re-identified by cross-referencing with other information

1. Disclosure and correction of retained personal data

• When a data subject requests disclosure of their personal data, we will disclose it without delay.

• If you wish to know the purposes of use, correct, add, delete, suspend use, or suspend provision to third parties, please apply through the procedures below.

• Please mail the following documents to our inquiry desk:

  • Personal Data Disclosure Request Form

  • Copy of identity verification documents (driver’s license, My Number card, residence card, special permanent resident certificate, passport, etc.)

  • Fees (administrative processing fee of 5,000 yen per request)

  • Mailing address: 1F A.i.Nihonbashi, 30-1 Nihonbashi Hakozakicho, Chuo-ku, Tokyo 103-0015

  • STEP-ONE Co., Ltd. Inquiry Desk

1. Contact for privacy-related inquiries or complaints

• For questions, concerns, complaints, or other inquiries about our handling of personal information, please contact via the inquiry link.

1. About SSL (Secure Socket Layer)

• Our website supports SSL, encrypting communications between the web browser and server. Personal information such as name, address, and phone number entered by users is automatically encrypted.

1. About cookies

• A cookie is data sent from a web server to a web browser. Cookies help identify users’ devices and enable efficient use of our site. Our cookies do not contain personally identifiable information.

• You may disable cookies in your browser settings.

1. Privacy policy effective date and revision date

• Effective: October 6, 2005

• Revised: January 23, 2023

1. Disclaimer

• While we strive for accuracy in the information published on our website, we do not assume any responsibility for any actions taken by users based on that information.

• We do not assume any responsibility for damages to users or third parties arising from users’ use of our website.

1. Copyright and image rights

• All text and images on our website are protected by copyright and image rights, and unauthorized use or reproduction is prohibited.

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